RETURNS, POLICIES & CONTACTING SWEETHEART SOCIETY
Contacting Sweetheart Society
For all customer queries, please email us on firstname.lastname@example.org
All orders are shipped within 24hrs unless marked as a Pre Order item. For all UK orders we aim to deliver standard deliveries between 3-5 working days and are shipped Second Class Royal Mail Signed For. All next day delivery orders are shipped the same day via First Class Royal Mail Signed For unless placed after 1PM then will be shipped the following day. For further assistance please email us.
All international orders we aims to deliver standard deliveries between 7-10 days and are shipped Second Class Royal Mail Signed For.
Returns + Exchanges
To go forward with refunds/exchanges please email us for the returns address. If a problem occurs when you receive a product please include your order number, issue and contact details when emailing within 7 days of delivery. Please note if items are received back and are not in their original condition then we will not permit the refund or exchange. When returning please use a tracked method as we are not responsible if its gets lost in the mail system.
Where refunds are applicable: If we sent the wrong size/item or if item has arrived faulty. When items arrive back, we review it for stains, makeup marks, sweat marks, food marks, deodorant marks, wear marks etc. The item must be unworn and unwashed.
Where refunds will be denied
- The items were sent to your depot and was not collected
- Several delivery attempts were made
- If it is past 7 days of receiving the item
- The buyer has damaged the item
- The item is no longer for sale
All refunds will be made via your original payment and take 5-7 days to process. We do not provide pre-paid labels; you must cover your own shipping.
We ship all UK parcels signed for, if your order is delayed or does not show up you will have to get in contact with Royal Mail. Once they take it from us we are not able to gain any additional information from them. For all information regarding international orders please email for further assistance.